At Carol’s Daughter, we love when you’re happy. We stand behind our beauty products, and we want to make sure you’re always satisfied. If not, our team will make your return process easy and seamless. All you have to do is return the items within 30 days of your purchase. Only products purchased on Carolsdaughter.com may be returned for a full refund in that 30-day period. Please contact our Customer Service department at (877) 540-5101 and request an RA reference number. Products cannot be returned without this number.
Refunds will be processed based on the original form of payment. Returns will be processed within 7-10 business days from the date we receive your items and return them to inventory. We will then credit the card originally used to make your purchase.
The following items cannot be returned:
- Carol’s Daughter Gift Cards
- Product Samples
- Individual products that were originally purchased as part of a set
- Our Friends of the Family Loyalty membership
Items purchased at one of our retail partners, either online or at a store, must be returned there, please find their return policies on their websites.
Our return address is:
35 Broadway Rd
Cranbury, NJ 08512
For your protection, and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. Please note that return shipping fees are nonrefundable and are the responsibility of the customer. Your refund will be processed based on the original form of payment (minus return shipping and handling).
Regrettably, we do not offer free returns. Therefore, the customer will be responsible for return charges. Additionally, at this time we do not offer exchange services.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the items in your shipment, please contact Carol's Daughter Customer Service at 877-540-2101 between the hours of 9:00 a.m. and 5:30 p.m. EST., Mondays through Fridays. Our customer service representatives will be happy to assist you.
Please bare in mind that our order-fulfillment and shipping systems are designed to get orders on there way quickly and efficiently. Therefore, we cannot change, price adjustments or cancel an order once it has been submitted.