About Us

Frequently Asked Questions


I’M VERY INTERESTED IN YOUR PRODUCTS. DO YOU MAIL OUT SAMPLES SO CUSTOMERS CAN TRY THEM OUT BEFORE THEY BUY?

At this time, we do not send samples through the mail. You can receive samples at any of our retail stores. You can find out what other retailers carry our products by visiting our store locator.

ARE YOUR PRODUCTS TEAR-FREE?

No, our products are not tear-free.

I HAVE NUT ALLERGIES, DO YOU HAVE ANY PRODUCTS THAT CONTAIN NUTS?

Many of our products do have nut derivatives such as sweet almond oil. You can check the ingredients for each of our products in the “ingredients” tab on the product detail page.

ARE YOUR PRODUCTS TESTED ON ANIMALS?

We do not test on animals or have animal bi-products as ingredients. For more information, please click here for the L’Oreal corporate statement on Animal Testing.

HOW DO I REQUEST A CATALOG?

At this time, we do not offer a catalog of our products. All of our products can be found online at carolsdaughter.com.

WHAT CARRIER DO YOU USE TO SHIP OUT PRODUCTS?

We partner with both UPS and USPS to ship our products. If your address is a PO Box, APO/AFO, it will ship via USPS. All other addresses within the continental United States will ship via a combination of UPS and USPS. The package is shipped via UPS to your local post office and then delivered via USPS for the remaining leg of the delivery. This ensures that we can keep our delivery costs low and pass the savings on to you. Since the final delivery is handled by your local postal service, your order can now be delivered 6 days a week, including Saturdays. For more details, read about our shipping policies here.

DO YOU SHIP TO MILITARY ADDRESSES?

Yes, we ship to military addresses via United States Postal Service. When entering your address, you can select the appropriate armed forces location at the bottom of the “state” drop down menu.

DO YOU SHIP INTERNATIONALLY?

No. We currently do not ship internationally, including Canada. We ship to all 50 United States and its territories.

IF I HAVE TO RETURN A PRODUCT, WHAT ADDRESS DO I NEED TO SEND IT TO?

Our return address is:

Returns Department
35 Broadway Rd.
Cranbury, NJ 08512

WHERE CAN I SEND MY REQUEST FOR DONATIONS AND/OR SAMPLES FOR MY UPCOMING EVENT?

You can send your request for donations and/or samples to Partnerships@carolsdaughter.com.

WHY IS THERE A $1 FEE ADDED DURING PRE-AUTHORIZATION?

This is simply an estimated tax buffer just in case your state tax percentage increases. The $1.00 pre-authorization will be released before final approval if there is no increase of your state tax percentage.