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Frequently Asked Questions

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I’m very interested in your products. Do you mail out samples so customers can try them out before they buy?

At this time, we do not send samples through the mail. You can receive samples at any of our retailers. You can find out what other retailers carry our products by visiting our store locator.

Are your products tear-free?

No, our products are not tear-free.

I have nut allergies, do you have any products that contain nuts?

Many of our products do have nut derivatives such as almond oil. You can check the ingredients for each of our products in the “what’s inside” section of the product page.

Are your products tested on animals?

We do not test on animals or have animal bi-products as ingredients.

How do I request a catalog?

At this time, we do not offer a catalog of our products. All of our products can be found online at carolsdaughter.com.

What carrier do you use to ship out products?

We partner with both UPS and USPS to ship our products. If your address is a PO Box, APO/AFO, it will ship via USPS. All other addresses within the continental United States will ship via a combination of UPS and USPS. The package is shipped via UPS to you local post office and then delivered via USPS for the remaining leg of the delivery. This ensures that we can keep our delivery costs low and pass the savings on to you. Since the final delivery is handled by your local postal service, your order can now be delivered 6 days a week, including Saturdays. For more details, read about our shipping policies here.

Do you ship to military addresses?

Yes, we ship to military addresses via United States Postal Service. When entering your address, you have to click on the box to indicate that your address is a P.O. Box, APO, AFO option.

Do you ship internationally?

Yes! Carol’s Daughter has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.

If I have to return a product, what address do I need to send it to?

Our return address is
Dot.com Distribution,
Attn: Return Department
Carol’s Daughter,
300 Nixon Lane Edison, NJ 08837.

Where can I send my request for donations and/or samples for my upcoming event?

You can send your request for donations and/or samples to Partnerships@carolsdaughter.com.